Terms and Conditions of Sale
1 - The parties to the contract
"You" or "the Customer" or "the Buyer" or "the Tenant" refers to any user of this site who reserves, orders and/or purchases any Products and Services offered. The “Seller” or “We” or the “Owner” here Roemer.Conseil, the legal entity owner of the Domaine de Manzac, designates the owner of the goods offered for rentals, stays and touristic packages presented on this site.
2 - Object of the contract
The purpose of this contract is to ensure the remote electronic booking of a stay in accommodation for tourist purposes. The contract is subject to the status of furnished touristic rentals. Rentals are concluded as a temporary residence. The premises may not be used as a main or even secondary residence. The tenant accepting the contract, concluded for a period determined by the reservation, may not under any circumstances claim any right to stay in the premises at the end of the period initially provided for in this contract.
3 - Online booking
After having made a selection and clicked on the “book now” button, the Customer will see a screen appear which summarizes the elements of the reservation. The Customer is then invited to complete a personal data page which they validate. A screen then summarizes all the specific elements appearing in the contract. Finally, by clicking on the "CONFIRM / RESERVE / BUY" button, the Customer validates and confirms their order, declares to have read and accepted these booking conditions, and is irrevocably bound. Its acceptance may not subsequently be called into question except in application of the article related to the right of withdrawal. The automatic registration system set up by the Seller is considered as proof of the conclusion of the reservation contract. The Customer will receive an order confirmation by email. This confirmation will retrace the essential characteristics of the reservation, its price and its terms of payment. The content of these booking confirmations is archived by the Seller. They are considered as proof of the customer's consent to the reservation contract and of its date.
4 - Means of payment of the price of the service
We use "Stripe" via "AmenitizPay" to process payments. Your banking information is saved and encrypted by “Stripe”. By using our services, you implicitly accept their terms and conditions, which can be viewed on their website.
5 - Non-transferability of the contract
This contract is concluded “intuitu personae” and cannot be transferred.
6 - Accommodation capacity
The contract is established for a specific maximum number of people. If the number of guests exceeds the accommodation capacity, the Seller may refuse additional people. In this case, any modification or termination of the contract will be considered at the initiative of the Customer.
7 - Pets
Pets are not accepted. For any specific request for exemption, the Seller must have been contacted before any reservation and must have given its written agreement for you to be able to stay with a pet as well as the conditions of stay and any price supplements to be expected, such as animal price, extra deposit, cleaning fee supplement, etc. In the event of non-compliance with this clause by the Buyer, the Seller may refuse the stay. In this case, no refund will be made. The contract may be terminated at the fault of the Buyer in the event of non-compliance with these conditions of stay.
8 - Cancellation by the Customer
Any cancellation must be notified by sending an email, the Buyer having to ensure the reception of this one by the Seller:
Cancellation before the 30th day preceding the stay: free cancellation.
Cancellation after the 30th day and before the 7th day preceding the stay: the 30% paid deposit is kept.
Cancellation after the 7th day preceding the stay: the total price of the service is due by the Customer to the Seller and will be debited from the bank card given at reservation.
In the event of cancellation due to force majeure and with the Seller's agreement upon presentation of proof thereof, no compensation will be deducted from the refund.
The Seller recommends that the Customer subscribe to a Cancellation Guarantee with their insurance (in particular due to pandemics and illness).
9- Cancellation for health reasons
The Seller offers a postponement within 12 months, if the Customer is unable to go to the place of rental due to the regulatory provisions put in place by the government (confinement, travel ban, etc.) or if the Seller is obliged to give up the vacation rental (sanitary conditions, ban on renting, etc.). This does not apply to other reasons for impediment that the tenant could invoke (isolation / quarantine, limited number of guests, closed restaurants and activity, curfew, personal concern, etc...). In these cases, the usual cancellation conditions apply.
10 - Interruption of stay
In the event of interruption of the stay by the Customer, no refund will be paid.
11 - Cancellation by the Seller
If the Seller cancels before the beginning of the stay, he must inform the Buyer by email, ensuring that the Buyer has received it. The Buyer will be reimbursed immediately for the sums paid.
12 - Seller's liability
The Seller who offers services to a Customer is the sole interlocutor of this Customer and answers to him for the performance of the obligations arising from these conditions of sale. The Seller cannot be held responsible for fortuitous events, cases of force majeure or the acts of any person unrelated to the organization or to the stay of the Customer.
13 - Use of the Site
This site offers reservations for accommodations with tourist purposes. The function of the site is to assist the Customer in the search for Products and Services in relation to the trip, and to make the appropriate reservations or any other transaction. Use of the reservation service on this site, which is fraudulent or which contravenes these Conditions of Sale, may result in the refusal by the Seller, at any time, of access to the Services offered on the said site.
14 - Intellectual property
The Seller and publisher of this site undertakes to make every effort to ensure the validity of the information brought to the attention of the public. It authorizes the reader to print all or part of the content offered on the site strictly for personal use.
15 - Customer commitment
The Customer undertakes for their part to respect the intellectual property rules of the content offered on the site, which implies that they undertake not to reproduce, summarize, modify, alter or redistribute, without the express authorization prior to the Owner of the site, any article, title, application, software, logo, mark, information or illustration for a use other than strictly private, which excludes any reproduction for professional, lucrative or mass distribution purposes. They undertake not to copy all or part of the site on any other medium. Failure to comply with these imperative commitments engages the civil and criminal liability of the offender.
16 - Protection of personal data
The personal data concerning you collected by the Seller is subject to computer processing. You are likely to receive commercial offers from it for products or services similar to those ordered. In accordance with the law "Informatique et Libertés" of 06/01/78 amended in 2004 and the RGPD, you have the right to access and rectify information concerning you. If you wish to exercise this right, simply write to the Seller or request it by email. The data entered on the forms present on this site remain confidential to the Seller and are not the subject of any marketing. The personal data stored is as follows: surnames, first names, address, telephone and email address. These are kept for the purposes of processing and monitoring information as well as promoting the products and services of the "Domaine de Manzac".
17 - Territoriality of applicable legislation and jurisdiction
The parties agree that this contract is governed by French law.
18 - Evidence
It is expressly agreed that, except for an obvious error committed by the Seller, the data stored in the information system of the Seller and/or its Partners has probative value with regard to orders placed. The data on computer or electronic media kept by the Seller constitutes proof. If they are produced as evidence by the Seller in any contentious or other proceedings, they will be admissible, valid and enforceable between the parties in the same way, under the same conditions and with the same probative force as any document which would be established, received or kept in writing.
19 - Expression of complaints – Settlement of disputes – Unscrupulous customers
Any complaint relating to the electronic booking procedure may be addressed to the Seller. Any complaint relating to the inventory and/or the description of the place of stay must be submitted to the Seller within 24 hours of entering the premises.
20 - Price of the stay
The prices are indicated in Euros (€) in each description and correspond to the cost of renting the tourist lodge. Reservations for seasonal rentals are subject to the payment of 30% as a deposit upon reservation by the Buyer. The balance is payable when the keys are handed over and will be automatically debited from the credit card indicated.
21 - Absence of withdrawal
The Purchaser does not benefit from the withdrawal period, in accordance with Article L121-21-8 of the Consumer Code relating in particular to the provision of accommodation services provided on a date or according to a determined periodicity.
22 - Arrival
The Customer must arrive on the day specified and at the times mentioned on the reservation contract or on the acknowledgment of receipt of the reservation.
23 - The inventory
An inventory is drawn up by the Owner and made available to the Tenant by dematerialized means before or at his arrival. The inventory is also available in the welcome booklet by dematerialized way accessible by internet link and QR code. The Owner has a period of 72 hours from the departure of the Customer to inform the latter of the finding of damage or appropriation by the Customer of goods appearing in the inventory of the accommodation, which could not have been found immediately upon departure of the Customer. This inventory constitutes the only reference in the event of litigation concerning the inventory of fixtures. The Customer is required to use the rented property in a diligent, respectful and attentive manner.
The lodging having been the subject of a complete cleaning before the arrival of the Customer, the Customer will take care of the maintenance of the premises during his stay and at the exit of this one. A cleaning fee will be charged in the amount of 50 euros for the gîtes “La Maison de Lise” and “La Maison de Louis” and 100 euros for the gîte “La maison de Louise”.
24 - Complaint
Any possible complaint during the Customer's stay must be reported immediately to the Owner or his representative in order to resolve the problem as quickly as possible. The Customer may not claim any compensation in the event of urgent repairs to be carried out during his stay inside the accommodation. If the complaint relates to the inventory of fixtures or the inventory of the rental, it must then be formulated, in writing, within 24 hours of arrival. The Owner and the Customer must favor the amicable settlement. For other disputes, the Customer may enter, without time limit, a representative body. Any complaint relating to the rental will be dealt with by the competent court.
25 - Security deposit and contractual obligations
A security deposit in the amount of 500 euros for the rental of the gîte “La Maison de Lise” and “La Maison de Louis” and of 1000 euros for the rental of “La Maison de Louise” is requested by the Owner. This deposit is returned within a maximum of 7 days after the Customer's departure, after deducting the cost of restoring the premises if damage is observed. The guarantee must be paid in full by the Customer by credit card before entering the rented premises. It is the Customer's responsibility to ensure that the availability of funds and bank authorizations are sufficient at the time of payment of the balance of his reservation and the guarantee by the Owner. In the event of non-payment of this, the Owner is entitled to refuse access to the rental until full payment is received.
The Customer undertakes to respect the internal regulations which form an integral part of the rental contract. The latter is sent to him by dematerialized means before his entry into the rented premises.
26 - Payment of charges
At the end of the stay, the Customer must pay the owner the charges not included in the price. Their amount is established on the basis of calculation mentioned in the description sheet and proof is provided by the owner.
27 - Insurance
The Customer is responsible for all damage and deterioration caused by them. They are required to hold a private civil liability insurance covering resort risk (vacation rental). Notwithstanding this fact, the Customer remains fully and personally liable for all damage or deterioration caused by them to persons, objects or animals in their custody, which accompany them, which they have introduced or accepted into the housing or due to their negligence. The Owner may require a certificate of insurance or, failing that, a sworn statement. The lack of insurance, in the event of a claim, will give rise to damages. The Owner undertakes to insure the accommodation against rental risks on behalf of the Customer, the latter having the obligation to notify him, within 24 hours, of any damage occurring in the accommodation, its outbuildings or accessories.
28 - Only the persons stipulated in the reservation contract are authorized to stay in the accommodation. Any change must receive the prior agreement of the Owner.
29- The minimum age required of the person responsible for the rental is set at 25 years. The latter must be present on site throughout the rental period.
30 - In the event of misuse of the accommodation, observed disorder or non-compliance with the internal regulations which would not be terminated at the Seller's first request, the rental contract will be terminated at the sole fault of the Customer, the price of the rental being kept by the Owner.
31 - By renting the gîte(s), Customers accept the instructions for the use, maintenance and safety of the swimming pool, and release the Owners from any liability in the event of a problem. Children are your responsibility for the duration of the rental.
32 - These general conditions of sale are applicable to all persons reserving/ordering or purchasing a product and/or service offered by "Manzac" or "Le Domaine de Manzac" regardless of the distribution channel used (own site, partner sites, travel agencies, social networks, etc. By way of derogation hereof, articles 3 (online booking), 4 (means of payment), 8 (cancellation), 16 (personal data), 20 (price of the stay) and 21 (withdrawal) may differ if the distribution channel is third to the Seller (partner sites, travel agencies, networking platforms).